ABOUT US
THE OPERATIONAL CENTER
International Care Company is a service company that has been supplying assistance to the person, to the home and to the car, Call and Sat Center services and TPA Services 24 hours a day, 7 days a week , through its Operational Center.
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Staff working within the Operational center is fluent in several languages and can also provide assistance to foreigners staying in Italy, ensuring a response in less than 7 seconds on avarage, even in the time bands with high call traffic.
Through the Operational Center, we handle over 90,000 cases of assistance every year, to the person and to the car (both in Italy and abroad) and at home. Operators follow targeted training courses to reach the highest levels of quality in delivering telephone services in terms of timeliness and efficiency in giving assistance.
OUR PROVIDER NETWORK
Successful of assistance services is guaranteed by close collaboration with a network of serious and reliable providers selected over the years. The many types of suppliers allow us to meet the needs of assistance and support both in the technical and medical field:
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artisans for immediate intervention in the event of house failures
mechanics and body shops
towing services
experts and consultants
emergency doctors
nurses
specialist clinics and polyclinics
veterinary clinics
and much more ...
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And thanks to the care and importance attached to the relationship with our service partners that we are able to maintain high quality standards of the services provided.
Do you want to work with us?​ Click here to discover how to become
one of our Service Providers or a Correspondent!
21.2
million
calls
handled
THE OPERATIONAL CENTER
SERVICES
Car Assistance
We offer assistance in case of vehicle failure or problems in Italy and abroad
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Home Assistance
We can send the customer's home to the most suitable craftsman in the shortest possible time.
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Travel Assistance
Any problem occurs during a trip, we intervene in a timely manner, everywhere.
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Call Center & Sat Center
Inbound & Outbound Calls, Cost control & Cost containment handled by a Call Center h24.
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Medical Assistance
It means: Medical consultations, Drugs Home Delivery , second opinions and much more.
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TPA Management
Opening of claims and practical management round the clock, internal help desk.
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30
10,000
35
Years of experience
in the assistance field
Multilingual Operators & Doctors 24/24
Service Providers
in Italy
65,000
Cases handled
per year
140
International worldwide partners
NETWORK IAG
FD Service is a founding member and Core Partner of IAG International Assistance Group, network of international assistance companies, used to provide medical assistance services to those traveling for work or pleasure and to those working abroad.
International Assistance Group exploits the potential offered by new technologies to connect a network of partners from all over the world, keeping structure costs low and reaction speed high
INTERNATIONAL NETWORK
FD Service uses International Assistance Group (IAG) , a network of international assistance companies of which International Care Company is a founding member and core partner, to provide medical assistance services to business travelers.
International Assistance Group that exploits the potential offered by new technologies to connect a network of over 140 Partners and Accredited Service Providers present in over 120 countries on 6 continents to provide assistance services to people traveling, maintaining low structure costs and high reaction speed.
This philosophy is reflected in everything we do, and is summarized by our motto: "Local Partners. Global Solutions. "
118
million
end users covered
21.2
million
calls handled
7,500
staff
worldwide
5.6
million
cases handled
ETHICAL CODE
We have always been committed to providing our customers reliable and quality services. In addition to the ISO 9001: 2008 certification, this commitment is made concrete with the adoption of the Organization, Management and Control Model in accordance with Legislative Decree 231/01, of which an important part is the Ethical Code.
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The Ethical Code is the "Charter of Rights and Moral Duties" of all those who, in various ways, participate in the activities of FD Holding Group, which includes FD Service. It defines, infact, the ethical and social responsibilities of executives, employees and associates towards stakeholders (customers, shareholders, suppliers, etc.).
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With the adoption of the Code, we strive to create value and satisfaction for these subjects and to maintain trust with all of them, based on principles of fairness, transparency, security and honesty.
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Starting from the values​​ in which we identify and inspire our work (innovation, customer service, quality and social responsibility), the Ethical Code provides clear guidance to carry out, concretely, commitments undertaken.
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The Ehtical Code is written in Italian
CONTACT US
Where we are
Colleoni Business Center - Cassiopea 2
via Paracelsus 24
Agrate Brianza (MB) 20864