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WHO WE ARE
International Care Company (ICC), an Innovative SME since 2021, was founded in 2018 through the transfer of assets from the worldwide assistance operational branches of F.D. Service and the digital telemedicine services of FD W.OR.L.D. Care, which later merged into FD Holding (formerly Filo diretto), an important player in the Italian insurance and assistance market, operating for over 30 years. Thanks to the assets transferred, International Care Company has been recognized since its inception as one of the main Italian operators in providing assistance services (travel-medical-auto-home-satellite), with a particular focus on digital healthcare assistance services. With a modern, multilingual, and multifunctional 24/7 Operations Center, it manages over 70,000 cases annually with a customer satisfaction rate of over 98%.
nternational Care Company, headquartered in Agrate Brianza (MB), operates in the personal assistance services market both nationally and internationally, also thanks to its founding membership in the International Assistance Group, of which it is a Core Partner.
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THE OPERATIONAL CENTER
The Operations Center is the heart of the assistance activity. Active 24/7 the Operations Center is structured to provide various types of services: medical assistance, personal assistance, home assistance, and auto assistance, Third Party Administration, Call and Sat Center.
The staff working within the Center speaks several languages fluently and is able to provide assistance to foreigners staying in Italy, ensuring a response time of less than 7 seconds on average, even during peak calling hours.
KEY FACTS:
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30 years of leadership in assistance
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50 multilingual operators & doctors
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On-duty Medical staff available 24/7
SILVER ECONOMY NETWORK
International Care Company is a founding member of the Silver Economy Network (SEN), the first Italian network of companies that develop innovative solutions and services for the Silver Economy sector, established with the dual objective of effectively responding to the needs of the over 65 population and enhancing the excellence of those operating within the sector.
The Network, founded in June 2019 at the initiative of the Life Sciences Supply Chain of Assolombarda, operates in a sector that will see its importance grow in the coming years: according to estimates from the World Bank, by 2050, 35.1% of Italians will be seniors, while currently, they account for 23%.
The goal of the Silver Economy Network is to encourage the development of alliances and joint projects among companies and to promote the sector at both national and international levels.
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A CASA LONTANI DA CASA
Every year, around 800.000 patients are forced to travel from their residence to receive the care they need. Medical travel is not only emotionally challenging but also financially burdensome: a patient receiving treatment far from home spends between 200 € and 5.000 €.
Thanks to a network of associations, an alliance of organizations that share the desire to welcome and assist those on medical journeys, "A Casa Lontani Da Casa" is committed to providing comprehensive support by connecting the available hospitable homes in the area and ensuring personal assistance and free services to offer all possible support to patients on medical trips and their families.
FFrom the beginning, International Care Company decided to support the project by managing a dedicated toll-free assistance number free of charge and providing support to those who need to travel for medical reasons or are already on the move.
Since 2021, International Care Company has also been included in the "Milano Solidale" guide, where it offers the DOC24 service at controlled prices. "Milano Solidale" was created to provide an overview of the services offered by the city of Milan to those who are forced to stay away from home for health reasons. The guide serves as a "first aid orientation" among the organizations operating in the city of Milan, which are autonomous, independent, and solely responsible for their own services.
The aim is to facilitate access to existing and available services, which often remain unused due to a lack of connection and visibility.
